FAQs

General Questions

Where are you located?

The Paperworks Stationery HQ is based in Valenzuela City, Metro Manila.

Do you have a store on other platforms?

Yes, we have a Shopee PH store (Lazada PH very soon!) Our web shop houses more exclusive items and promotions.

 

On Payment

What are your modes of payment?

We currently accept payments via Gcash, PayMaya, BDO, Unionbank, PayPal, and credit card payments (via PayMongo.)

Do you do cash-on-delivery (COD)?

We accept COD orders via our Shopee store

 

On Shipping

When do you ship orders?

We ship orders as soon as we pack them. This takes 2-3 days usually!

Do you do same-day deliveries?

Yes, but only for addresses within Metro Manila. Please give us at least two hours to prepare your order and mind our pick-up schedule.

Please book your own courier for pick-ups. We are located in Valenzuela City. Our exact address will only be given to verified and paid orders.

Pick-ups are only from 10AM - 5PM, Mondays to Saturdays.

How much is shipping?

We have a fixed rate for shipping—for addresses in Metro Manila, it's Php 90, and for addresses outside of Metro Manila, it's Php 150. 

Please note that in the event that your orders do not fit the pouches provided by the courier or if your orders exceed their weight limit, we will contact you to pay an additional fee for shipping. 

What couriers do you use?

We select the courier depending on the volume of orders and the addresses of each order. We use GoGoXpress, Blitz Delivery, LBC, and JRS Express.

Do you ship internationally?

Thank you for your support, but as of March 2021, we do not ship internationally. You can follow us via social media or sign up for our newsletter to get notified once we start accepting international orders.

How do you pack orders?

We try our best to reduce waste and reuse old packaging materials such as bubble wraps, plastic, scrap paper, and more.

We also make use of the materials we already have on-hand (paper bags, plastic bags, etc.)

We're currently working on improving this and are planning to make our packaging and shipping more environmentally friendly in the future.

 

On Art and Collaborations

I would love to work with you on a product!

Introduce yourself and pitch your idea/s to me at sophie@paperworks-stationery.com. Let's make this work!

I would like to commission you for an illustration or other projects.

Thank you for your interest! You may email me directly at sophie@paperworks-stationery.com for my rates.

Do you do PR/sponsorship packages?

We do not have PR packages or do sponsorships.

 

Others

Do you have resellers or accept wholesale orders?

We do not have resellers or accept wholesale orders. In the event that you've seen someone sell our original products as their own, please contact us right away.

Do you do PR/sponsorship packages?

We do not have PR packages or do sponsorships.

I would like to request for a specific item!

We're always open to ideas! Please email us at hello@paperworks-stationery.com. We'll try our best to fulfill your request.

I have other questions.

We'll be happy to assist you further! Please email us at hello@paperworks-stationery.com.